Senior Support Assistant

Location: Folkestone

Salary: £9.55 per hour


To deliver and supervise person-centred care for individuals with physical disabilities, learning disabilities and complex needs within a residential care setting.


The post holder will be expected to approach their work in accordance with the Company’s mission statement, Supporting People to Live the Life They Choose, and workplace values, which are:
Kindness – we treat each other with care, consideration and respect
Choice – we promote individuality and encourage independence
Fairness – we treat everyone equally
Integrity – we work together to do the right thing

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Staff benefits.

Job satisfaction

Free access to our very own luxury holiday home in Wales

Excellent support from an experienced team

Full training

Free uniform

Opportunities for development and career progression

Free DBS

Paid holiday - 5.6 weeks per year

Bonus scheme

Enhanced over time rates

Pension scheme

Key duties and responsibilities

a. Ensuring that appropriate individual care is given to each service user, in accordance with the Care Plans.

b. Assisting with the daily personal care of service users, including washing, dressing/undressing, toileting, bathing and personal hygiene, promoting independence and choice wherever possible.

c. Assisting service users with eating and drinking where required and supporting them to make decisions about their meals.

d. Assisting with end of life care for service users who are terminally ill.

e. Monitoring service users’ health and reporting any changes or concerns to the senior care staff as necessary; reading and writing reports; participating in daily handovers; helping ensure that service users’ records are accurate, complete, legible, up-to-date and securely stored.

f. Ensuring that care and support is provided without discrimination and contributing to MNP’s commitment to equality and fairness.

g. Caring for service users who may be temporarily sick or needing special care procedures.

h. Adhering to the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England.

a. Supporting service users to participate in daily activities of their choice such as day trips and recreational / leisure activities.

b. Assisting with the organisation of social and meaningful activities, with the aim of promoting service users’ self esteem, physical and mental well-being, and independence.

c. Accompanying service users on community visits and medical appointments and supporting services users with monies and purchases when out in the community, ensuring accurate records are maintained.

d. Supporting service users with physical disabilities (e.g. incontinence) and mobility problems and assisting them with using disability aids where needed.

a. Undertaking light domestic duties such as tidying and cleaning rooms, changing bed linen, organising laundry, emptying commodes and setting up and clearing the dining room and meal trays.

b. Delivering care in a clean and safe way, following policies and procedures relating to infection control, hygiene and Health & Safety.

c. Monitoring service users’ nutritional and dietary requirements.

d. Ensuring the safety of all service users, staff and visitors by following the reporting procedure for any accidents or incidents and guiding others in the completion of incident / accident reports.

e. Ensuring the safety of service users by following national and local safeguarding procedures and recording and reporting any concerns.

f. Assisting the Manager in the administration, control and storage of medicines. Monitoring and recording medicine refrigerator temperatures and reporting any adverse temperature variances which may affect the efficacy of medication stored within to the Senior Care Staff. Being fully trained in the administration of medication orally, via a PEG or buccal given in an emergency.

g. Respecting service users’ privacy and treating information about them confidentially in compliance with the Data Protection Act.

a. Monitoring the performance of Support Assistants, ensuring that all tasks are satisfactorily completed, and providing supportive supervision of staff.

b. Helping to ensure that staff are supported, respected and valued, including mentoring new members of staff when required.

c. Punctually and reliably attending each shift agreed with the home manager according to contract and staffing rota.

d. Promoting good communication between staff, service users, relatives and outside agencies and services.

e. Participating in staff and service user meetings as appropriate.

f. Participating in training activities as directed by senior staff and maintaining up-to-date knowledge of relevant legislation and guidelines such as the Mental Capacity Act, Data Protection Act and Human Rights Act.

g. Approaching the role with honesty, integrity, transparency and openness.

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Applicant specification.

The applicant specification details the necessary skills, qualifications, experience or other attributes needed to carry out the job. Applications will be measured against the criteria outlined below.

Personal qualities:

  • A caring individual who is committed to providing support with kindness, consideration and respect.
  • Commitment to encouraging independence for people who use our care and support service and ensuring they have a choice in their care.
  • Self-motivated, flexible and reliable.
  • Commitment to providing a high standard of care.
  • Commitment to honesty, fair treatment and equal opportunities for all.
  • Attention to detail.

Competencies and Skills:

  • Experience of working in an adult social care setting.
  • Ability to undertake a supervisory role within a team.
  • A team player who is able to work on own initiative.
  • Ability to provide emotional and social support whilst promoting dignity and respect.
  • Good communication skills.
  • Excellent attendance and punctuality record.
  • Ability to deal calmly with challenging behaviour.
  • Ability to deal with stressful situations.
  • Ability to maintain confidentiality when dealing with sensitive material and information.
  • Ability to safely undertake moving and handling, with support and training.


  • Care Certificate

Additional information.

Criminal records and DBS check
This post is exempt from the provision of section 4(2) of the Rehabilitation of Offenders Act 1974 and appointment to the post is subject to an enhanced DBS check. All successful candidates will also be checked against the ISA check against children and vulnerable adults barred list.

Due to the nature of the employment you are applying for, your entitlement to withhold information, which would otherwise be considered as ‘spent’, does not apply. Failure to disclose convictions may lead to dismissal. Any disclosures will be treated in strict confidence and will only be considered in relation to this application.

Please note that it is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with adults at risk.

Personal/ Professional development and Qualifications
MNP will provide a full induction, in which you will complete a range of job-specific training and practical sign-offs. Training is mandatory and will be a mixture of online and face to face sessions, specific to your role. Ongoing training and refresher training will be provided.

Mobility/ Flexibility
Your normal place of work will be stated above, but as a term of your employment you may be required to work from any of the organisation’s establishments within the geographical area of Folkestone.

Equal Opportunities
We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethic or national origin, religion, belief, sex or sexual orientation (“Protected Characteristics”).

The post holder will maintain confidentiality when dealing with sensitive material and information, but will encourage people to be open and raise concerns. In the course of their duties staff will be privy to confidential information concerning service users’ private affairs. It is a condition of employment that such information shall not be disclosed to any unauthorised third party without the express written consent of the service user, or if the service user lacks capacity, the service user’s immediate family or advocate.

All employees must be aware of the Data Protection Act 1998 and the Human Rights Act 1998. The protection of data about individuals is requirement of law and if any employee is found to have permitted unauthorised disclosure, the organisation and the individual may be prosecuted. Disciplinary action will be taken for any breach.

MNP Care - Application for employment

Information given on this form will be treated as confidential Under the Data Protection Act 1998 & GDPR Protection Act. Please ensure that all sections of this form are fully completed, failure to do this may result in an interview not being offered.

If you have any problems completing this form, or have any questions about your application, please contact MNP Care HR and Training.

Application form.

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