About

Established 35 years ago, MNP Complete Care Ltd is an independent provider of professional care with a strong reputation for providing affordable, high quality care from a range of residential settings adapted for individuals with very bespoke care needs.

At MNP our philosophy is that life is for living. We believe our residents should lead as full a life as they can. We continually strive to provide a relaxed, homely environment in which our residents can live with good health, comfort, care and personal achievement.

HOW DO WE ACCOMPLISH THIS?

The staff at our homes make a huge effort each day to provide a happy, welcoming atmosphere for our residents, their families and friends with plenty of activities on offer to make every day unique.

Our staff have been selected for their care and qualifications – but also, for their attention to detail: whether that is knowing one person’s preferred coffee cup or another’s least favourite tune to understanding daily medical requirements, our carers allow our residents to lead their life with dignity and quality.

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Like all of us, our residents start every day fresh and hoping to make the most of what that day offers with the benefit of yesterday’s wisdom and learnings.

Personalised
care package

MNP provides unique Homes offering independent lifestyle choices within community residential settings. This enables our clients to grow in experience and improve their quality of life, which in some cases leads to them being able to move into independent living either in one of our lodges, or out into the community.

If this sounds right for you why not visit to take an informal look and to meet some of our residents and staff. If you are tempted and would like to know more we can begin our assessment, which will include the offer of an overnight stay. We will visit you at home, school or in hospital to enable us to personalise your care plan, which will include all of your individual choices – your wellbeing and happiness is our main concern.

If you wish to take up the offer of a room you will of course be able to choose colour schemes and bring your own furniture if you wish. Your personalised space can be adapted to suit your needs, for example telephone, internet, Sky TV etc.

We are registered to place adults ages 18+ years with no upper limit and wherever possible we aim to meet the changing needs of our residents throughout their entire life with us , in other words contracts are not terminated by us due to developing ill-health or reaching the age of 65

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Once assessment, fees and suitability have been agreed and approved, a room will be allocated. If a room is not available for immediate occupation you will be placed on our waiting list. During this time we offer regular ‘keep in touch’ visits when furnishings and colour schemes can be planned. This contact usually prevents potential residents becoming concerned about the impending move.

As soon as a room is ready a moving-in date is agreed. Each individuals bedroom space is unique, we provide bedroom furniture. Although many people prefer to bring their own furnishings and belongings with them to create a familiar setting.

Within our care package we offer:

– Single room accommodation with good quality furnishings

– A fully skilled workforce on duty at all times, 24 hours a day

– Full personal care, including continence care

– Three main meals and refreshments per day

– Staff support to all healthcare appointments

– Regular haircuts and chiropody care

– Support with communication

– Support to access and attend physiotherapy

– Support to access hydrotherapy

Our management and senior staff are trained in the administration of general medication as well as how to give medication in an emergency. We also supervise residents who are fed via a PEG tube or have a catheter fitted. Although we do not provide nursing care, GP’s and Community Nurses are always on hand for assessments, recommendations and to give advice. Personal care is provided at the highest standard and we do not apply time restrictions. Many of our residents are wheelchair users who require full support from each care team using a hoist, side access bath, and shower bed or shower chair.

All information regarding individual care packages is kept in a manner that conforms to Kent County Council (KCC) and Care Quality Commission (CQC) Confidentiality Policy and in accordance with the Data Protection Act.-

 

Activities

All residents have a choice of activities both inside and outside of the home. We have an Activities Co-ordinator who supports residents to participate in activities of their choice. Activities in our Homes include regular movie and karaoke nights, board games, arts and crafts, bingo and barbecues. We support people to access the community and participate in activities such as shopping, local clubs, art classes and college.

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Activities also take place in our Homes, including regular movie and karaoke nights, board games, arts and crafts and barbeques.

Many of our residents visit their own homes regularly with our transport and support. Some residents attend college on a regular basis to learn new skills or just experiment with old ones and meet new friends, whilst others join local clubs for pub or disco nights.

We often visit London for sightseeing trips, theatre shows, the London Eye, and the museums. Other outings have included flower shows at Chelsea and Hampton Court, Bewl Water sailing at Lamberhurst, and the Philharmonic Orchestra and firework displays at Leeds Castle. We also support local attractions like the Aspinall Zoo Foundation at Canterbury and Lympne where a single entry ticket provides access for a whole year.

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The Leas Cliff Hall at Folkestone is another source of entertainment where our residents frequently go to see the local amateur dramatic society perform.

We regularly book holidays on behalf of our residents enabling them to visit places that would otherwise not be possible. They are accompanied on these trips by care staff who they know well. These holidays have been as far away as New Zealand or as close as Camber Sands. We have also taken cruises to Norway and the Mediterranean.

When we are not out and about, no excuse is needed to celebrate at home. We have a good rapport with a few local entertainers and residents regularly party to music with family and friends on a weekend.

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FAQs

Future residents and their carers who are considering which home to choose always have a lot of questions about what to expect from our Homes.

To help with some of these, we’ve compiled a list of the most frequently asked questions below.

To find out more please contact Debbie Smith, our Director of Care on 01303 244 428 or send us a message via our contact form.

Your moving in date is usually planned and arranged with you, your family and if appropriate your care manager. There may be some paperwork to complete.

You will obviously be introduced to lots of new faces including staff members and other residents.

Before this first day you will have arranged whether you will be bringing your own furniture, you will get support to arrange your private space however you wish.

You will have the opportunity to visit the home of your choice before any move takes place. You may have visited for a morning, had lunch with us, or stayed a few days prior to your move.

You can of course have visitors at anytime. Any visitors are asked to sign the visitor’s book when they arrive and when they leave. All visitors are offered refreshments.

You can eat whatever and whenever you like. We do have a duty of care and we need to ensure you eat a balanced diet but we are not able to insist you eat anything.
You may invite whomever you wish into your own room. and will be offered a key for your own room. Staff are trained to ask for your permission before they enter your private space, this may be necessary for cleaning and laundry deliveries. Staff should always knock and await response before entering your room.

Yes the manager will normally ask this before you move in and at anytime when your room needs redecorating. This will include any replacement carpets.

Yes. All furniture must however conform to fire regulations. All electronic equipment must be tested on arrival to the home, and checked at regular annual intervals. This service is provided.

Yes. The home has WiFi connection for Internet access.

You can of course use your own bed linen if you wish however we do supply sheets, towels and pillowcases if you wish to use ours. Laundry service is provided for all personal items.